Help
How can we help?
Short guides that follow the app, step by step. New to Timekeep? Start with the first guide and follow the path to your first payroll.
Start here: How Timekeep worksGet started
Set up your business and run your first payroll, one step at a time.
- 1How Timekeep worksThe four stages Timekeep runs on, who uses each one, and the roles you can give your team.
- 2Set up your businessFill in your business details, payroll rules, branches, and positions so you are ready to add staff.
- 3Add your staffAdd your employees one at a time or from a file, each with a salary type and a rate.
- 4Create shifts and schedulesSave a shift once, then put it on the calendar for the people and dates it covers.
- 5Set up a kioskTurn a shared tablet or phone into a clock-in station your staff can use.
- 6Run your first payrollCreate a payroll run, check the payslips, lock it, and mark it paid.
Attendance
Add, correct, excuse, and recalculate attendance records.
- Correct an attendance recordFix clock or break times and have Timekeep work out the attendance totals again.
- Add a missing attendance entryRecord a clock-in, clock-out, and break when an attendance entry is missing.
- Excuse late time or undertimeMark recorded late or undertime minutes so they are not deducted in payroll.
- Recalculate attendanceUpdate attendance totals after a schedule or time-tracking setting changes.
For employees
Log in to the employee portal, clock in, and view your payslips.
Troubleshooting
Fix common problems or reach our support team.