Contact support

From the dashboard

Click Support near the bottom of the sidebar. The chat window opens on top of the page you are already on, so you do not lose your place. Your name, email, and business name come across with the chat, so you do not have to type them again.

If the chat does not open, the Support link sends you to our Facebook Messenger page instead. Both reach the same team.

Without logging in

Email support@timekeep.ph. This is the way to reach us when you cannot sign in at all, when your subscription has lapsed and the dashboard is locked, or when you would rather send files.

Our registered company details, including our email and phone number, are on the Legal page at the bottom of the Timekeep website. If you are not a customer yet and want a walkthrough, use Book a demo instead.

What to include

Send these five things so we can start looking straight away.

• Your business name as it appears in Timekeep. One person can hold accounts for more than one business.
• Who or what is affected. For an employee, send the full name and the Employee Number. For pay, send the payroll run: its Cutoff and Payout date.
• The dates. Send the attendance date of a punch, or the date range the payroll run covers. Write the dates in full, such as 1 to 15 September 2026, so there is no confusion.
• A screenshot of the screen with the problem, including any red error message. A photo of the kiosk screen works too.
• What you expected. For example: "Maria Santos should have 8 hours on 3 September, the kiosk shows 4." Amounts and hours help us more than "the payroll is wrong."

If the problem is on a kiosk, add the kiosk name from Kiosks and say whether the device was online at the time.

If you are an employee

Please ask your HR officer or your manager first. Timekeep support cannot change your business's records. Only your employer can correct a missing punch, fix a payslip, approve a leave, or reset your portal PIN. We can only help your employer's account holders, and they can then put it right for you.